Ongoing UKG support

Go-live is where the real value of UKG begins. Authentic keeps your system accurate, current, and working harder for your team, with support that scales from a single fix to a fully managed engagement.

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You’re live on UKG. Now what?

Choosing the right level of support depends on where you are after go-live and how much capacity your team has.

Every live system evolves. Teams change, UKG releases updates, and leaders ask new questions of their data. Here is how support typically progresses, and which Authentic service fits each stage.

A timeline with four columns, each representing a different phase in a process. The columns are titled 'First 90 Days,' 'Ongoing,' 'Anytime,' and 'As Needed.' The first column recommends stabilizing by resolving open items, tuning configurations, and confirming early payrolls and reports, with a button labeled 'Post Go-Live Support.' The second column suggests ongoing optimization and maintaining current configuration, with buttons for 'ACE Managed Services' and 'Client-Side Support.' The third column advises covering payroll during transitions or handing it off entirely, with a button for 'AMP Managed Payroll.' The fourth column focuses on ongoing projects, adding modules, integrations, and enhancements as needed, with a 'Post Go-Live Support' button.

How Authentic can help after go-live

These are the areas where live UKG customers see the biggest gains. Each one maps to a specific Authentic service.

A webpage section titled 'Shift coverage and scheduling' with a description about scheduling rules for balanced workloads, and a button labeled 'ACE Managed Services' in a peach-colored circle.

Slide titled 'Admin continuity' with the description 'Standardized, documented configuration that any admin can pick up with confidence.' Below, there's a service button labeled 'Staff Augmentation' in a pinkish hue.

Screen capture of a website section titled 'Labor cost visibility' with subtext about dashboards showing labor cost by location, department, and shift in real time. Partially visible orange button labeled 'Optimization Services'.

Screenshot of a webpage section titled 'Staying current with releases,' explaining that each UKG release is reviewed, tested, and adopted on the schedule, with a button for 'Post Go-Live Support' in orange.

Screenshot of a digital webpage focusing on multi-site compliance, with the text 'Multi-site compliance' and subtext about pay rules, differentiials, and wage policies. There is a button or section labeled '360° Assessment'.

Screenshot of a webpage or app featuring a section titled 'Payroll capacity' with a description about accurate, on-time payroll through leave, turnover, or growth, and a button labeled 'AMP Managed Payroll'.

Post go-live support

Your organization keeps changing after go-live. Policies shift, teams grow, and rules that made sense years ago stop fitting how you work. Post go-live support gives you experienced UKG consultants for the projects your team doesn't have time for, from fixing outdated rules to building the reports your leaders need.

Fixing outdated or broken business structures, pay rules and scheduling rules
Configuration tuning as policies and teams evolve
New and refined reports and dashboards
One-off projects, from small fixes to larger rollouts
Knowledge transfer so your admins can maintain the changes

Two men shaking hands in a modern office setting, one with glasses and short hair, smiling; the other with dark hair, seen from behind. Large windows and a table with a notebook and coffee mug are visible.

Optimization services

Authentic offers two assessments. Choose the one that matches the depth you need, then use Optimization Services to act on what we find.

Screenshot of a presentation slide titled "Authentic Rapid Assessment" with a subtitle "Get a clear picture of your UKG solution, fast." The slide lists key points about assessment, including workshops with stakeholders, configuration review, industry standards comparison, and industry best practices. The slide transitions to a new section titled "You walk away with" and highlights a summary of the current UKG environment, opportunities for improvement, and next steps.

A digital infographic about assessments and evaluations with text discussing 360 degree assessment, key features, and benefits for health check, growth, and major change.

ACE managed services

ACE gives you flexible, ongoing access to UKG experts who act as an extension of your team. You get dedicated monthly hours, a consistent team that knows your system, and the capacity to handle both daily needs and bigger improvements.

What’s included:

Client-side UKG experts
Daily system support
Admin backup during transitions
Ongoing improvement recommendations
Data and report maintenance
New and updated configuration
Hours that scale with your team’s needs
Short ramp-up time

Enhancements & release support

Enhancements and release support are included with ACE. UKG updates its platform regularly, and each release brings new features and changes. We keep your system current and ready.

Review of each release against your configuration
Testing of key processes before changes reach production
Recommendations on new features worth adopting
Clear communications to your admins and users

Office workplace with five people; three women and two men. One woman with red hair using a tablet, another with curly hair listening to a woman with glasses and a bun in orange outfit, who is holding a notebook, while a man in the background stands at a desk.

Staff augmentation services

Our staff augmentation service places an experienced UKG consultant inside your organization. They work as part of your team, follow your processes, and take ownership of the work as one of your own.

How it works:

Dedicated consultants who work your hours, in your tools, and alongside your staff
Coverage for open roles, leave, and staffing transitions
Added capacity for projects, upgrades, and busy seasons
Knowledge transfer so your team grows stronger as we work

Staff augmentation or ACE? Staff augmentation adds a UKG expert to your team, working as one of your own. ACE managed services gives you an outside team that handles the work through dedicated monthly hours.

AMP managed payroll

AMP is for teams that need extra payroll support, whether that means coverage while someone is out, help through a transition, or a full handoff of payroll processing. Get accurate, compliant, on-time payroll, managed by certified experts.